David Hefendehl

David Hefendehl

David Hefendehl

Complete Facilitator

Complete Facilitator

Experience a framework for adaptive facilitation. Lead workshops & meetings with confidence and learn to respond to what groups actually need in the moment.

Licensed ECS® Training Partner | Systematic methodology | Delivered in Germany & Europe

Book a free call

Hands on intensive training | AJ+Smart approved | Licensed training in Germany & Europe

Your organization needs facilitators pivoting between
systematic structure AND adaptive capability.

A structured approach to uncertainty

A structured approach to uncertainty

Get into the mindset

Deal with Uncertainty

Flexibility within framework

Professional optimism

Structured awareness

Informed intuition

Get to know the model

Learn the ingredients

The 4 principals of Facilitation

Clear phases for any workshop

Compatible with all methodologies

Systematic, adaptable approach

Practice mindset and model

Practice what you learned

Structured visualization

Systematic sequencing

Scenario-specific techniques

Adaptable activities

A Complete Facilitator combines systematic methodology with Adaptability to achieve real outcomes.

Book a free call

This will happen during the Course

First you learn the principles of facilitation. You will be given the tools and techniques. But from day one, you will be put into scenarios where you facilitate a group. I will push you into situations, outside your comfort zone, in a high-pressure but safe environment to practice.

All week there will be scenarios you will facilitate but troublemakers will try to throw you off. Experience and reflect on how you respond. Get feedback on how you handled the situation. You're building systematic capability throughout the week.

By the end, you will have the confidence to deal with any such situation. The development in one week is remarkable.

Foundation & Principles

The foundation in easy steps

  • Basics of facilitation

  • Your first facilitation challenge

  • How to apply structure

Facilitation Handbook
A workshop situation with David
Collaboration & Decisioning

Why collaboration breaks down

  • A systematic approach to fix it

  • Structured observation of group dynamics

  • How groups make decisions and solve problems

  • Practice session: Facilitation with challenging participants

Facilitation Fundamentals

Building onto your new skills

  • Visualisation and sequencing

  • Handling resistance and conflict

  • Techniques

  • Building your facilitation capability

The ECS Framwork
50%+ hands on training
Workshop Design 101

How build a flexible workshop

  • Workshop design

  • Workshops for different purposes. From strategy to planning to transformation

  • When to adapt your approach

Practice

Throughout the training

  • Facilitate realistic scenarios under pressure

  • Handle complex situations using what you learned

  • Expert feedback and refinement

Graduation ceremony of teh complete facilitator training

Swipe for more images →

When reality hits and things go haywire

Ai Design Sprint Cards

I was hired to lead a problem-solving workshop with a development team trying to tackle AI. Standard preparation: clear agenda, structured exercises, defined outcomes. Everything was planned systematically.

And then this: First off, one participant was driven to the wrong location. I was told we were all on the same page, but then discovered everyone had vastly different perspective. The reality was: The team wanted other things from what the PO wanted, and tech wanted a presentation not a workshop.

Adapt rather than fix

In a traditional workshop way, I would have pressed on with the agenda and workshop exercises. After all, I had a tried and tested method at hand.

But as a Complete Facilitator my approach was different. We cut the music, we gave people a way to vent first and then focussed on just one task at hand instead of the planned roadmap.

Result

Assessing the situation, then making an informed decision based on what the group actually needs, adapt the approach professionally and pivot on the spot delivered what the group needed.


When reality hits and things go haywire

Ai Design Sprint Cards

I was hired to lead a problem-solving workshop with a development team trying to tackle AI. Standard preparation: clear agenda, structured exercises, defined outcomes. Everything was planned systematically.

And then this: First off, one participant was driven to the wrong location. I was told we were all on the same page, but then discovered everyone had vastly different perspective. The reality was: The team wanted other things from what the PO wanted, and tech wanted a presentation not a workshop.

Adapt rather than fix

In a traditional workshop way, I would have pressed on with the agenda and workshop exercises. After all, I had a tried and tested method at hand.

But as a Complete Facilitator my approach was different. We cut the music, we gave people a way to vent first and then focussed on just one task at hand instead of the planned roadmap.

Result

Assessing the situation, then making an informed decision based on what the group actually needs, adapt the approach professionally and pivot on the spot delivered what the group needed.


When reality hits and things go haywire

Ai Design Sprint Cards

I was hired to lead a problem-solving workshop with a development team trying to tackle AI. Standard preparation: clear agenda, structured exercises, defined outcomes. Everything was planned systematically.

And then this: First off, one participant was driven to the wrong location. I was told we were all on the same page, but then discovered everyone had vastly different perspective. The reality was: The team wanted other things from what the PO wanted, and tech wanted a presentation not a workshop.

Adapt rather than fix

In a traditional workshop way, I would have pressed on with the agenda and workshop exercises. After all, I had a tried and tested method at hand.

But as a Complete Facilitator my approach was different. We cut the music, we gave people a way to vent first and then focussed on just one task at hand instead of the planned roadmap.

Result

Assessing the situation, then making an informed decision based on what the group actually needs, adapt the approach professionally and pivot on the spot delivered what the group needed.


How is this training different?

It can be applied to any existing framework

The Complete Facilitator Training provides a systematic, proven framework combined with intensive, realistic practice. You don't just learn theory, you develop the actual capability through structured scenarios that mirror real world challenges. By day 5, you have both the methodology and the confidence to apply it professionally.

It is 60%+ practice

Unlike other trainings, this is a hands on experience. You will practice at every step in your journey. We aim for at least 60% practice. This is why I can only offer this to groups of 15-20 people at a time.

I'm the guide, you are the hero

It is your challenge and my job is to guid you & your team through the process at of learning. This workshop is different every time and that is because you make it. Your contributions are what makes this a unique experience

It is an off-site event

This is a mind set changing workshop. It can be delivered in your city, but should not be taught in your office. There are too many distractions. A quick call, a quick daily, just that one email An offsite helps get you into the facilitator mindset, it will be more effective and deliver a much greater value.

This is for everyone who facilitates groups solving complex tasks.

Absolutely! Even if you want to up "just" up your facilitation game. Learn why some Scrum Rituals don't click and why some do. See how to move beyond StarFish in a Retro and see how to facilitate Requirement Workshops in an engaging way.

How is this training different?

It can be applied to any existing framework

The Complete Facilitator Training provides a systematic, proven framework combined with intensive, realistic practice. You don't just learn theory, you develop the actual capability through structured scenarios that mirror real world challenges. By day 5, you have both the methodology and the confidence to apply it professionally.

It is 60%+ practice

Unlike other trainings, this is a hands on experience. You will practice at every step in your journey. We aim for at least 60% practice. This is why I can only offer this to groups of 15-20 people at a time.

I'm the guide, you are the hero

It is your challenge and my job is to guid you & your team through the process at of learning. This workshop is different every time and that is because you make it. Your contributions are what makes this a unique experience

It is an off-site event

This is a mind set changing workshop. It can be delivered in your city, but should not be taught in your office. There are too many distractions. A quick call, a quick daily, just that one email An offsite helps get you into the facilitator mindset, it will be more effective and deliver a much greater value.

This is for everyone who facilitates groups solving complex tasks.

Absolutely! Even if you want to up "just" up your facilitation game. Learn why some Scrum Rituals don't click and why some do. See how to move beyond StarFish in a Retro and see how to facilitate Requirement Workshops in an engaging way.

How is this training different?

It can be applied to any existing framework

The Complete Facilitator Training provides a systematic, proven framework combined with intensive, realistic practice. You don't just learn theory, you develop the actual capability through structured scenarios that mirror real world challenges. By day 5, you have both the methodology and the confidence to apply it professionally.

It is 60%+ practice

Unlike other trainings, this is a hands on experience. You will practice at every step in your journey. We aim for at least 60% practice. This is why I can only offer this to groups of 15-20 people at a time.

I'm the guide, you are the hero

It is your challenge and my job is to guid you & your team through the process at of learning. This workshop is different every time and that is because you make it. Your contributions are what makes this a unique experience

It is an off-site event

This is a mind set changing workshop. It can be delivered in your city, but should not be taught in your office. There are too many distractions. A quick call, a quick daily, just that one email An offsite helps get you into the facilitator mindset, it will be more effective and deliver a much greater value.

This is for everyone who facilitates groups solving complex tasks.

Absolutely! Even if you want to up "just" up your facilitation game. Learn why some Scrum Rituals don't click and why some do. See how to move beyond StarFish in a Retro and see how to facilitate Requirement Workshops in an engaging way.

Book a free call

750,000€ wasted

Organisations with 100 employees+, waste up to €750,000 annually on unproductive meetings

  • 92% of participants multitask instead of engaging

  • 71% of senior managers find meetings unproductive

  • 15% of organizational time produces nothing

Why: Because the organiser is often not the best person to lead the meeting.

Transformation fail

70-90% of organisational change initiatives fail to achieve their objectives

  • Only 10.5% of German SMEs adopted AI successfully

  • 70-90% of mergers fail (30% due to cultural issues)

  • Organizations hire consultants without building capability

Why: No one really knows how to lead through change by engaging employees

Facilitation as Top Skill

According to World Economic Forum 2025 skills covered by facilitators are in the top 10. Amongst others are.

  • Critical Thinking

  • Complex problem solving

  • Analytical thinking & Innovation

Why: With the advent of AI, businesses need ever-faster adaptation cycles while spending less money on failed initiatives.
David does a great job at organizing AI-oriented workshops and facilitating discussions, problem definition and sprint design. Also does a great job at moderating discussions when they derive too much from the set goal!

Dorian Lagadec

Freelance Data Scientist

David does a great job at organizing AI-oriented workshops and facilitating discussions, problem definition and sprint design. Also does a great job at moderating discussions when they derive too much from the set goal!

Dorian Lagadec

Freelance Data Scientist

David does a great job at organizing AI-oriented workshops and facilitating discussions, problem definition and sprint design. Also does a great job at moderating discussions when they derive too much from the set goal!

Dorian Lagadec

Freelance Data Scientist

certificates

More certifications if you really like those are here: Creedly

certificates

More certifications if you really like those are here: Creedly

certificates

More certifications if you really like those are here: Creedly