David Hefendehl

Complete Facilitator

Master the systematic framework for adaptive facilitation. Lead workshops & meetings with confidence and the ability to respond to what groups actually need in the moment.

Licensed ECS® Training Partner | Systematic methodology | Delivered in Germany & Europe

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Hands on intensive training | AJ+Smart approved | Licensed training in Germany & Europe

750.000€ wasted

Organizations with 100 employees waste up to €750,000 annually on unproductive meetings

92% of participants multitask instead of engaging

71% of senior managers find meetings unproductive
15% of organizational time produces nothing

Why: The organiser is often not the best person to lead the meeting

Transformation fail

70-90% of organisational change initiatives fail to achieve their objectives

Only 10.5% of German SMEs adopted AI successfully
70-90% of mergers fail (30% due to cultural issues)
Organizations hire consultants without building capability

Why: No one really knows how to lead through change by engaging employees

Traditional training

Traditional training teaches theory—not systematic practice

Tools without unifying framework
No structured approach for unexpected situations
Focus on ideal scenarios, not real complexity

Why: Easy to deliver, makes you feel good rather than exploring your limits

Your organization needs facilitators with both: systematic structure AND adaptive capability. That's what we build together.

When reality hits and things go haywire

I was hired to lead a problem-solving workshop with a Development team trying to takle AI. Standard preparation: clear agenda, structured exercises, defined outcomes. Everything was planned systematically.

And then this: First off, one participant was driven to the wrong location. I was told we were all on the same page, but then discovered everyone had vastly different perspective. The reality was: The team wanted other things from what the PO wanted, and tech wanted a presentation not a workshop.

Adapt rather than trying to fix

In a traditional workshop way, I would have pressed on with the agenda and workshop exercises. After all, I had a tried and tested method at hand.

But as a Complete Facilitator my approach was different. We cut the music, we gave people a way to vent first and then focussed on just one task at hand instead of the planned roadmap.

Result

Assessing the situation, then making an informed decision based on what the group actually needs, adapt the approach professionally and pivot on the spot delivered what the group needed.

When reality hits and things go haywire

Adapt rather than trying to fix

In a traditional workshop way, I would have pressed on with the agenda and workshop exercises. After all, I had a tried and tested method at hand.

But as a Complete Facilitator my approach was different. We cut the music, we gave people a way to vent first and then focussed on just one task at hand instead of the planned roadmap.

Result

Assessing the situation, then making an informed decision based on what the group actually needs, adapt the approach professionally and pivot on the spot delivered what the group needed.

When reality hits and things go haywire

Adapt rather than trying to fix

In a traditional workshop way, I would have pressed on with the agenda and workshop exercises. After all, I had a tried and tested method at hand.

But as a Complete Facilitator my approach was different. We cut the music, we gave people a way to vent first and then focussed on just one task at hand instead of the planned roadmap.

Result

Assessing the situation, then making an informed decision based on what the group actually needs, adapt the approach professionally and pivot on the spot delivered what the group needed.

Complete Facilitators combine systematic methodology with Adaptability to achieve real outcomes.

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ECS®: The Proven Framework Behind Complete Facilitation

The Emergent Collaboration System (ECS®) is a structured methodology developed over 14 years and used by thousands of facilitators worldwide. It provides you with a systematic approach to facilitation. Clear principles, proven structures, and practical tools.
ECS® gives you the confidence that comes from having a solid framework, combined with the flexibility to apply it to any context.

ECS®: The Proven Framework Behind Complete Facilitation

The ECS® way

A structured approach to uncertainty

Number 1: The mindset

Deal with Uncertainty

Flexibility within framework

Professional optimism

Structured awareness

Informed intuition

Number 2: The model

Learn the ingredients

The 4 principals of Facilitation

Clear phases for any workshop

Compatible with all methodologies

Systematic, adaptable approach

Number 3: Practice makes perfect

Practice what you learned

Structured visualization

Systematic sequencing

Scenario-specific techniques

Adaptable activities

Your journey during this 1-week Course

First you learn the principles of facilitation. You will be given the tools and techniques. But from day one, you will be put into scenarios where you facilitate the exercise. I will push you into situations, outside your comfort zone, in a high-pressure but safe environment to practice.

All week there will be scenarios you will facilitate but troublemakers will try to throw you off. Experience and reflect on how you respond. Get feedback on how you handled the situation. You're building systematic capability throughout the week.

By the end, you will have the confidence to deal with any such situation. The development in one week is remarkable.

DAY 1:

Foundation & First Principles

Getting to know the space

Training material
Your first structured facilitation challenge

Day 2:

Collaboration & Decision Making

Why collaboration breaks down (and systematic approaches to fix it)

Structured observation of group dynamics
How groups make decisions and solve problems
Practice session: Facilitation with challenging participants

Day 3:

Facilitation Fundamentals

Systematic approaches to visualisation and sequencing

Professional handling of resistance and conflict
When to apply which techniques
Building your facilitation capability

Day 4:

Workshop Design 101

Workshop design: Collect → Choose → Create → Commit

Designing for different purposes (strategy, planning, transformation)
Professional judgment: when to adapt your approach
Practice: Design and deliver using the framework

Day 5:

Live Practice & Graduation Ceremony

Facilitate realistic scenarios under pressure

Handle complex situations using your systematic framework
Expert feedback and refinement

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How is this training different?

Can be applied to existing frameworks

The Complete Facilitator Training provides a systematic, proven framework combined with intensive, realistic practice. You don't just learn theory, you develop the actual capability through structured scenarios that mirror real world challenges. By day 5, you have both the methodology and the confidence to apply it professionally.

50% practice

Unlike other trainings, this is a hands on experience. You will practice at every step in your journey. We aim for at least 50% practice. This is why I can only offer this to groups of 10-20 People at a time.

I'm the guide, you are the hero

It is your challenge and my job is to guid you & your team through the process at of learning. This workshop is different every time and that is because you make it. Your contributions are what makes this a unique experience